Privacy Policy

Introduction

Examplusmock is committed to protecting your privacy and handling personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, purchase our services, or attend our online or in-person 11+ mock exams.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).

This policy may be updated from time to time to reflect changes in legal requirements or regulatory guidance. Any updates will be published on this page.

Examplusmock is not responsible for the privacy practices or content of external websites linked from our site.

Summary

  • We do not sell, rent, or trade personal data.

  • Personal information is used only to deliver our services, respond to enquiries, process orders, and communicate with parents or guardians.

  • You remain in control of your personal data at all times.

  • Children’s data is handled with particular care and only where necessary. 

Controller of Personal Data

The personal data collected through this website is controlled by:

Examplusmock

If you have any questions regarding data protection or this Privacy Policy, you can contact us using the details provided at the end of this document.

What Information Do We Collect?

We may collect personal information when you:

  • Submit an enquiry through our contact forms

  • Register for or purchase online or in-person mock exams

  • Access practice resources

  • Sign up to receive updates or communications

The information collected may include:

  • Parent or guardian name

  • Email address

  • Contact details

  • Child’s age or school year group (where relevant)

  • Enquiry or message details

  • Order and transaction details

  • Attendance or booking information for in-person mock exams

Children’s Information

Any information relating to children is collected only from parents or guardians and only where necessary to provide appropriate educational support and exam services. We do not knowingly collect personal data directly from children without parental involvement.

Payments

Payment details are not stored by Examplusmock. All payments are processed securely through trusted third-party payment providers. These providers are responsible for handling payment information in accordance with their own privacy policies.

Cookies

We use cookies to improve your experience on our website.

Cookies help us to:

  • Understand how visitors use our site

  • Improve website performance and content

  • Remember session details (such as items in a basket)

Cookies do not collect personally identifiable information.

You can manage or disable cookies through your browser settings. For more information about cookies, you may visit an independent cookies information website.

Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

  • Consent—where you have explicitly provided it (for example, marketing communications)

  • Contractual necessity—where processing is required to deliver purchased services or bookings

  • Legitimate interests—where processing is necessary to operate our services effectively and safely

Where consent is required, it will always be requested clearly and separately. You may withdraw consent at any time.

How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide customer support

  • Process orders and bookings

  • Provide access to online or in-person mock exams

  • Communicate important service-related information

  • Improve our services, content, and website functionality

We may use anonymised or aggregated data for internal analysis and improvement purposes.

In-Person Mock Exams – Privacy, Safeguarding & Incident Handling

When students attend our in-person 11+ mock exams, we may collect limited additional information necessary to ensure a safe, organised, and appropriate testing environment.

This may include:

  • Student name

  • Age or school year

  • Emergency contact details of a parent or guardian

  • Attendance records

  • Seating or assessment arrangements

Safeguarding and Incidents

In the event of any incident during an in-person mock exam (such as illness, distress, behavioural concerns, or safeguarding-related issues), we may record brief factual details of the incident. These records are:

  • Limited to what is strictly necessary

  • Shared only with parents or guardians and, where legally required, relevant authorities

  • Stored securely and accessed only by authorised personnel

Photography and Recordings

We do not take photographs, videos, or audio recordings of students during in-person mock exams without explicit prior parental consent.

Supervision

Students are supervised at all times during in-person mock exams. Examplusmock staff and invigilators follow appropriate safeguarding practices to ensure a respectful, secure, and supportive environment.

How Long Do We Keep Your Information?

We retain personal data only for as long as necessary:

  • To provide the services you have requested

  • To meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

Sharing of Information

Examplusmock does not sell or share personal data with third parties for marketing purposes.

We may share personal data only:

  • Where required by law

  • To protect the rights, safety, or security of users

  • To enforce our terms and conditions

Any third parties involved in processing data on our behalf are required to comply with UK GDPR.

Data Security

We take data security seriously and use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to authorised individuals only. We may request proof of identity before responding to data protection requests.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for certain communications

  • Object to or restrict processing in specific circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to all valid data protection requests within one calendar month, in line with UK GDPR requirements.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@examplusmock.co.uk

Phone: 07415 187001

Final Statement

Examplusmock is committed to protecting your privacy and handling personal data responsibly. We aim to provide a safe, transparent, and trustworthy experience for parents and students using our 11+ mock exam and learning services.

Thank you for visiting Examplusmock.